Terms and Conditions

Terms and Conditions

T R U T H QMH / T R U T H HAIR COMPANY

 – Terms and Conditions

 

List of Contents

  1. Website Terms of Use
  2. Booking an Appointment
  3. The Online Booking Process
  4. Confirming your Booking | Responding to your Appointment Query
  5. Appointment Times
  6. Appointment Cancellations and Rescheduling
  7. Pricing
  8. Payments
  9. Deposits
  10. Bill Address & Shipping Address
  11. Delivery and processing time
  12. Availability
  13. Medical Conditions
  14. Skin Testing for Scalps, Eye Lashes and Eye Brows
  15. Health and Safety
  16. Data Protection, Personal Data and Retention Policy
  17. Parking Charges
  18. Congestion Charges
  19. Catchment Area and Mileage Policy
  20. Customer Satisfaction | Quality Assurance
  21. Code of Conduct
  22. Complaints
  23. Cancellation of Order
  24. Lost/Stolen
  25. Disclaimers and Limitation of Liability 
  26. 14 Day Return Policy

  

T R U T H QMH – Terms and Conditions

 

(1) Website Terms of Use 

Welcome to the T R U T H QMH official website. If you continue to browse and use this website and accept to receive any of our services/goods, you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy govern T R U T H QMH’s also Known as T R U T H HAIR COMPANY’s relationship with you. If you disagree with any part of these terms and conditions, please do not use our website and/or our services. The term ‘T R U T H QMH’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website, or client, or recipient of our services. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, please refer to our Privacy Policy with regards to what information we may collect.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, images and graphics. Reproduction is prohibited other than in accordance with any copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

(2) Booking an Appointment

Please provide your full name, mobile telephone number and email address at the time of booking in order to ensure a pleasurable experience with us.

A booking request may be submitted via our online booking system, by telephone, or by WhatsApp whereby the customer will receive an email or text acknowledgement that TRUTH QMH have received the request. Please ensure that you have received confirmation of your appointment booking.

 

(3) The Online Booking Process

Step 1: Select your staff member and location

Step 2: Select the preferred date and time for your appointment

Step 3: Complete your details (full name, mobile number, email address as well as any notes which may be relevant to your booking)

Step 4: Review your preferred appointment details, then proceed to confirm your booking

Step 5: This information will be processed and you will receive a booking confirmation email informing you that your booking has been made. We will revert back to you by either phone call or WhatsApp (if any changes are required to your booking). If this happens, you will receive an email confirmation of your rescheduled appointment.

Unless circumstances change, all you have to do is make yourself available on the right date, at the right time and in the correct location of your booking. We have all the details of your appointment so you don’t need to print out anything.

If you require any information about your appointment, please contact us on: +44(0)7983 316 329 (by phone, text message or WhatsApp) or email us at: enquiries@truthqmh.com. For urgent matters, it is best to telephone us directly.

 

(4) Confirming your Booking | Responding to your Appointment Query

For all appointment requests and queries made via telephone, text or WhatsApp messaging, it is our aim to respond to you within 24 hours upon receipt. If your query requires longer investigation, we will inform you of this at the time of your request.

 

(5) Appointment Times

Due to the large number of factors affecting the journey time to appointment locations, we endeavor to reach to your appointment location on time; however, in some cases, the precise time cannot be guaranteed.

Where there has been a significant delay in attending your appointment (more than 30 minutes), we will provide you with the option of rescheduling your appointment without any additional fees being incurred by you.

Please allow plenty of time to get to your appointment. If you are running late please contact us as soon as possible. In such instances, we may not be able to provide the full treatment within the prepaid booked time. However, we will do our level best to complete as much of the treatment as is possible within the remaining time. A customer who is late by 30+ minutes will be regarded as a ‘no show’ and will be subject to the cancellation fee outlined below.

 

(6) Appointment Cancellations and Rescheduling

We understand that plans change from time to time, and we at T R U T H QMH will always try to assist by offering refunds or credit notes where possible.

If you wish to cancel your appointment, please let us know as soon as possible by contacting us on: +44(0)7983 316 329 (by phone, text message or WhatsApp) or email us at: enquiries@truthqmh.com. For urgent responses, it is best to telephone directly. If you have paid a booking deposit, your monies will be refunded to you as long as you have not exceeded the minimum cancellation period.

Should you wish to reschedule your appointment, please let us know as soon as possible by contacting us on: +44(0)7983 316 329 (by phone, text message or WhatsApp) or email us at: enquiries@truthqmh.com and we will do our level best to accommodate your needs (for urgent responses, please telephone directly). However please note that we cannot guarantee a minimum waiting period as this will depend upon other bookings during that day or week in question.

 All customers agree to inform us of cancellations or rescheduled appointments 24 hours before the scheduled booking. Any cancellations, amendments (or no shows) thereafter will not entitle the customer to a refund if a deposit has been paid. In instances where deposit has not been collected, you will be subject to a cancellation fee of £20.00 pounds.

 

(7) Pricing

We reserve the right to adjust the price and specification of any item on the website, our online booking system as well as all other third party sites at any time. Details of the prices for the services and the goods for payment are displayed on our website or through our online booking system. The price of any services is the price in force at the time of your booking.
We keep a list of indicative prices for our most common services/goods provided. While we make every effort to maintain consistency in our pricing, actual costs may vary in some cases depending upon the specific requirements of each client and/or each appointment and in some cases, we cannot guarantee that these are the exact prices you will be charged for your appointment. If you require a quotation, we will be happy to provide you with one. You may also request supplemental quotes for services added during your appointment.

We at T R U T H QMH reserve the right to withdraw any services/goods offered on the website or online booking system at any time, and shall not be liable to anyone for withdrawing any services/goods from the website or online booking system or for refusing to process an order.

 

(8) Payments

All payments for services can be made by cash, bank transfer or by chip and pin. All major credit and debit cards are accepted. Payment will be required for the full treatment price.

We maintain that all services /goods which we provide to you through our website or online booking system will be correct, and that the credit, debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

 

(9) Deposits

There is a requirement of £20.00 pounds deposit for all appointments booked. Please note that your appointment is not Guarantee until the deposit has been received. Your payment will secure your booking and will be deducted from the total amount on the day. Once you have booked your appointment you will receive an invoice with details of where payment can be made. A Conformation email or text will be sent within 24 hours to let you know that your booking is secure.

In some cases, we may request a 50% deposit to reserve the date and time of your appointment for securing your service. The booking deposit will then be deducted from the total amount of your appointment or service provided to you.

Deposits may be refunded if you cancel your booking 48 hours prior to the start time of your appointment or service. We can only accept cancellations via email or phone. If you fail to notify us of the cancellation 48 hours before the start time of your appointment, we reserve the right to retain the booking deposit.

For bridal services, photo and video shoots, deposits are compulsory and can only be refunded 2 weeks prior to the wedding or shoot day. If we are notified less than 2 weeks prior to the wedding or shoot day, we reserve the right to retain the deposit. Bridal services, photo and video shoot cancellations must be communicated to us by email or by telephone.

Please be advised that deposits for wig making services are non-refundable.

(10)  Billing Address & Shipping Address

All goods are sent ONLY to the billing address. We take Credit card fraud and Theft very seriously, anyone participating in such offence will be reported and persecuted according to the law.

The limitations and exclusions in this clause only apply to the extent permitted by applicable law.

(11) Medical Conditions 

Without exception, the beauty elements of the TRUTH QMH services are not suitable for expectant mothers who are in the first trimester of their pregnancy.

If the customer has a medical condition, of any nature, which could be negatively impacted by the provision of any of the services, it is their responsibility to inform the hairstylist/specialist of such when making their booking.

(12) Delivery and processing time

Delivery and processing time

–       Please allow 3-14 days to receive your goods, this includes processing and       shipping.

–       Allow 10 – 14 days for customise made wig units and wig collocation.

–       Expect delays during sales and holidays.

 

(13) Availability

All goods are updated in terms of stock, descriptions and price. In case an order has been placed and we so happen to have missed our updates of stock, you will be immediately contacted buy a member of team. following this occurrence, we will give you an option to wait for the goods to be available and send out immediately or cancel your order with full refund on to the debit or credit card used to purchase goods. This may take up to three to five working days before showing on your account.

(14) Skin Testing for Scalps, Eyes Lashes and Eye Brows

If you require to book a tint you will need to allow for a 10-minute appointment 48-hours before your booking for your skin test. This will involve a small patch test of color applied either behind your ear or forearm. This will ensure you are not allergic to any of our products. This is a service that cannot be avoided.

 

(15) Health and Safety

 You (the client) are responsible for ensuring that there are adequate safety procedures within the location of your appointment. Please ensure that this space is clean, free from obstructions, well-lit and well-ventilated.

In order to avoid any contact with sharp or hazardous objects, please ensure any children and/or pets are kept at a safe distance. Access to hot, running water and electricity may also be required for your appointment. If you have known contraindications or are pregnant, please inform us at the time of your booking or in advance of your appointment.

We have the right to cancel an appointment without refund if there is reasonable indication of unsafe conditions either for the us or the client.

The client is also responsible for providing access to the premises where the services have been booked, and an appropriate room for the stylist/technician to work within. Any failure to provide this for the stylist/technician will equate to a cancellation whereby you will be charged for the entire booking.

T R U T H QMH reserve the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour.

 

(16) Data Protection, Personal Data and Retention Policy

All personal client data is securely stored within the schedul online booking system. This encrypted cloud database system uses SSL security and operates with a state-of-the-art firewall system to ensure maximum security and stability.

T R U T H QMH will not pass personal client details onto any third party for marketing purposes or any members of the public. Your data is shared with our stylists/technicians only, to provide us with the information required to provide professional services to you as our valued client.

 

(17) Parking Charges

 On occasion, we will arrive at your location by car. It is your responsibility to inform us of any parking restrictions. If the location of your appointment does not offer free parking within a reasonable distance and safety from your venue, we reserve the right to charge you the cost of any private parking fees, parking meter charges, parking permits, incurred that we have paid for the duration of your appointment.

 

(18) Congestion Charges

Where the location of your appointment falls within the Central London Congestion Charge or the Dartford Crossing charge (DartCharge), this fee will be charged onto you on the day and time of your appointment.

 

(19) Catchment Area and Mileage Policy

Where the location of your appointment falls outside of the North London catchment area, this will be subject to an additional travel fee which will be charged to you on the day of your appointment.

 

(20)  Customer Satisfaction | Quality Assurance

If you are not satisfied with the service/goods provided to you, we will do our utmost to find a solution to get you the ‘look’ you desire. If the unsatisfactory result can be attributed to the stylist or specialist, we will offer you a corrective session free of charge, or in some cases, provide you with a full refund (subject to management discretion and approval).

However, where you have changed your mind during or after your session, we cannot accept any responsibility or liability.

In some cases, clients are not suitably informed on what is feasible as well as the possible outcome of a requested service. In such cases, we will endeavor to provide you with realistic expectations prior to your session. If you decide not to follow our advice and wish to proceed with the service which we do not recommend as suitable for your style/needs, we may ask you to provide a short declaration that removes the responsibility and any liability of the outcome from the specialist and our organization

 

(21) Our Code of Ethical Conduct (“The Code”)

We at T R U T H QMH aim to ensure that we establish and maintain proper standards of ethical and professional conduct when providing services. As such, we adhere to the Code of Ethical Conduct.

This Code of Ethical Conduct (the Code) defines good practice for professionals in the Hair, Beauty and Nails industry by reflecting on the core values of standards, rights, relationships, responsibilities and safety.

The term ‘professional’ is used in a qualitative context in this Code and does not necessarily imply a paid position or person. The Code applies our employees and T R U T H QMH accepts that employed professionals will be subject to compliance with this Code of Ethical Conduct.

All employed professionals at T R U T H QMH accept their responsibility to clients, to other industry professionals and colleagues; to professional bodies and trade associations where applicable. When practicing, employed professionals must also hold adequate liability insurance.

There are four principles to the Code of Ethical Conduct; namely:

Principle 1: Professional Standards

‘T R U T H QMH employees will seek to adopt the highest level of professional standards in their work and the development of their career.’

Compliance with this principle requires employees to commit to the attainment of appropriate qualifications and ongoing training to responsibly demonstrate:

  • Engagement in actively seeking to update knowledge and improve their professional skills in order to maintain a quality standard of service.
  • Willingness to accept responsibility and be accountable for professional decisions or actions, welcome evaluation of their work and recognise the need when appropriate to refer to another professional specialist or a member of management.
  • A personal responsibility to maintain their own effectiveness and confine themselves to practice those activities for which their training and competence is recognised by T R U T H QMH.
  • Never misrepresent their training or experience, either through T R U T H QMH or in any dealing with the public or industry.

 Principle 2: Rights

‘T R U T H QMH employees should deal openly and in a transparent manner with their clients. They should at all times adopt the highest degree of professionalism in dealing with their clients’ needs.’

Compliance with this principle requires T R U T H QMH employees to maintain a standard of professional conduct appropriate to their dealings with all client groups and to responsibly demonstrate:

  1. Respect for individual difference and diversity.
  2. Good practice in challenging discrimination and unfairness.
  3. Discretion in dealing with confidential client disclosure.

As part of these principles, T R U T H QMH employees should seek to ensure that the contractual arrangements they have undertaken with their client are clear, transparent and unambiguous.

T R U T H QMH will always seek to ensure that their employees do maintain a proper regard to dealing with and addressing concerns raised by their clients.

If a dispute shall arise between a member of the public and a T R U T H QMH employee, the member of the public shall in the first instance seek to resolve that dispute with their Stylist or Technician. Only if that matter cannot be resolved or the dispute reveals a lack of proper professional conduct would T R U T H QMH Management seek to intervene to correct any lack of professionalism shown.

 Principle 3: Relationships

‘T R U T H QMH will always seek to nurture healthy relationships with their clients and other professionals.’

Compliance with this principle requires employees to develop and maintain a relationship with clients based on openness, honesty, mutual trust and respect and to responsibly demonstrate:

  • Awareness of the requirement to place the client’s needs as a priority and promote their welfare and best interests first when planning an appropriate service and/or treatment.
  • Clarity in all forms of communication with clients and professional colleagues, ensuring honesty, accuracy and cooperation when seeking agreements and avoiding misrepresentation or any conflict of interest.

Principle 4: Personal, Business Responsibilities and Safe Working Practices

‘T R U T H QMH employees will demonstrate and promote a responsible lifestyle and conduct.’

Compliance with this principle requires T R U T H QMH employees to conduct proper personal and business behavior at all times and to responsibly demonstrate:

 

  • The high standards of professional conduct appropriate to their dealings with all their client groups and which reflect the particular image and expectations relevant to the role of the professional working in the industry.
  • An understanding of their legal responsibilities and accountability when dealing with the public and awareness of the need for honesty, integrity and accuracy in substantiating their claims of authenticity when promoting their services in the public domain.
  • An absolute duty of care to be aware of their working environment and to be able to deal with all reasonably foreseeable accidents and emergencies – and to protect themselves, their clients and colleagues alike.
  • That all T R U T H QMH employees hold adequate public liability insurance.

(22) Complaints

Any complaints you have please feel free to send us an email at Enquiries@truthqmh.com and you receive eh reply within 72 hours of receiving your email.

 

(23) Cancellation of Order

We accept cancellation within 24 hours of purchase time and date. In this case please email us as soon as possible Enquiries@ruthqmh.com.

International orders

We are Not offering international orders at the moment but this is something we are looking forward to in the near further.

 

(24)  Lost/stolen

We will not be held responsible for any lost or stolen goods all packages. All packages will require a signature on delivery. There will be a tracking number on your order once it has been dispatched for shipping.

All risk of loss or damage to the goods in your order passes to you when we dispatch your order from our premises. We are not liable for any errors made by these services

(25) Disclaimers and Limitation of Liability 

In the event of any breach of the terms and conditions by us, the remedies of the customer shall be limited to the damages which shall in no circumstance exceed the price of the services that the customer has purchased from the company. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or that of our agents or employees.
The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non- infringement, compatibility, security and accuracy.
To the extent permitted by law, the website will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
The website makes no warranty that the functionality of the website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

 

(26) 14 Day Return Policy

Due to the nature our products we do not offer any refunds for hygiene reasons. We are confident in the standard of  our Hair extensions we provide to our customers. We would like to advise our customers to take good care of the products to gain longevity. Please be certain about your purchase before making a payment. We do not offer exchanges only if we have sent out the wrong product.  In this case, please email us at enquiries@truthqmh.com Immediately and follow the instructions, products must be returned to us within 14 working days of receiving the order. Product must not be opened, tampered, used, washed or coloured/dyed, labels and bundle wraps should still be in perfect condition. Discretion may be used if error made by our company.

The limitations and exclusions in this clause only apply to the extent permitted by applicable law.